We take great pride in our ability to give you unique and quality products. If for some reason we make a mistake, and there is an error on OUR part, we of course will cover all costs to replace the item(s) for you.
If you decide you do not want your purchase and need to return it, please contact us within two days of receiving your order. We will provide you with a RAN (Return Authorization Number) then you will have an additional five days to return the package to us. We must receive the item(s) back in their original packaging, in same new condition with your RAN enclosed. You are responsible for ALL shipping charges. You will be refunded ONLY the cost of the merchandise.
Your return must be sent via a traceable method. You must provide us with a tracking number.
Personalized items and custom made orders cannot be returned.
No returns or exchanges on cake toppers, centerpieces, toasting glasses, knife sets, pillows, head pieces, gloves, tiaras, lace, edibles, etc.
When placing an order for personalized or custom made items, please know that as soon as we receive your order, we start working on it to get it ready for shipping as soon as possible. Therefore, no cancellations are allowed.
PLEASE NOTE: All decorations are hand crafted. If in transit an item becomes unglued, NOT broken, you will have to glue back on with a glue gun or craft glue.